FAQ
Frequently asked questions
Everything you need to know about shipping, tracking, customs and business accounts.
How do I track my package?
Enter your tracking number on the Package Tracking page. Status updates appear the moment your shipment is scanned at any point in our network.
How long does international delivery take?
Express Delivery typically arrives in 1–3 business days, standard international shipping in 4–8 business days, and sea freight in 12–30 days depending on lane.
Are my shipments insured?
Every shipment includes baseline liability cover. Extended all-risk insurance can be added at booking for high-value cargo.
Do you handle customs clearance?
Yes. Our in-house brokerage prepares documentation and clears customs on your behalf in every market we serve.
What can I not ship?
Restricted items include hazardous materials, flammable liquids, currency, perishables without cold-chain booking, and anything prohibited by destination law.
Do you offer business accounts?
We do. Business accounts unlock contract rates, API integration, dedicated account management and consolidated invoicing.
Still have a question?
Get a tailored shipping quote today and move your goods with a partner the world trusts.